Customer Questions
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What does the red jumper do?
This jumper tells the module if it is installed into HD3 or HDO goggles. HD3 and earlier goggles require a power cable to be routed to the headtracking bay to utilize the power from both bays.
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What is the Warranty / Return policy?
Dear Customer:
It is important that you understand that the manner of use and suitability for use of the products sold by Iftron Technologies, Inc. are the user’s responsibility. It is the user that is responsible for proper installation and safe use of all our products. By purchasing our products, you agree to hold Iftron Technologies, Inc. harmless in the event that any product sold by Iftron Technologies, Inc. is in any way, apparently or actually related to a loss of any kind, regardless of whether the product or its performance is believed or in fact shown to be, directly or indirectly responsible for any loss. If you agree to these terms, please check the box signifying your agreement and proceed to checkout.
We sincerely value your patronage.
Thank you
CLEARVIEW/IFTRON WARRANTY POLICY
30 Day Money Back Guarantee
Items manufactured and sold by Iftron Technologies, Inc. that arrive at our facility in new and salable condition, with a shipping date within 30 days of your original purchase date, will be entitled to a full refund (less shipping), when accompanied by an RMA number issued by Iftron and proof of purchase. For items purchased from a dealer, please refer to their warranty policy.
One Year Factory Defect Warranty
Items manufactured by Iftron Technologies, Inc. are warranteed to be free of manufacturing defects for a period of one year from the original purchase date in normal use. This warranty excludes abused, neglected or modified items. Reasonably cared for items arriving at our facility within the warranty period with an RMA number issued by Iftron and proof of purchase date, will be repaired or replaced at our sole discretion, and returned to the customer at the customer’s shipping expense.
For further information or to receive an RMA number, please contact us at: info@iftrontech.com. -
What antennas should I use?
This depends on the drone/airplane antenna and the environment. If you are using a polorized antenna on the drone, you should use a matching polorization antenna on the reciever. Whether you go with Omni or patch antennas will depend on how you want to fly that day. To get maximum performance out of your reciever, the antennas should be matching. 2 Omni or 2 Patch antennas.
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What is the best frequency to use?
This will depend on the environment, and other drones/airplanes in the area. The best channel is going to be the quietest channel.
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How do I change channels?
The channel buttons are on the top of the FatShark goggles. In the ClearView menu system pick the band you want, and the channel buttons will rotate through channels 1 through 8.
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The fan doesn’t seem to be running. Is something wrong?
The fan is designed to start up for 1 sec at power on. The fan is then only used when needed. RF modules run best at certain temperature range, and we have designed a temperature controlled fan that optimizes internal module temperature.
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My screen keeps rolling even in the menu.
Ensure you have the matching NTSC/PAL settings for your camera, receiver and monitor/goggles.
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How often is the software updated?
We update software as needed through feedback from the community and issues we find in our lab.
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What battery size should I use to power the goggles/module?
We recommend flying at 2s in order to not over-tax the goggles power supply.